How I search for a postal code ?
Enter a city, a region or a zip code in the search field
located in most pages,
minimum 3 characters. Accentuated characters are not taken
into account. You can also search from Index page selecting,
country, region city.
How do I buy a database ?
All of our databases are available for
purchase by country or in package. The use of our data
entails your agreement to our terms and
conditions.
Which are the free data files ?
Free files are resources such as additional tables like continents, countries, administrative regions,
languages, locales, currencies, time zones and are available
free to download to help your
development.
Do you provide technical support and customer service
?
You will find answers to our frequently asked questions in
the FAQ section. You can also get in touch with us through
our contact form.
How fast I will receive my file ?
A link to login to your account will be sent to you by email
after purchase, by login in into your account you will have
access to download your file and other information such as
implementation information, free datasets to complement your
application and other tools. Purchase process and account
creation takes a minute after the payment is processed.
I don't have Paypal account, still can buy you files ?
Yes, you don't require to have or create a Paypal account, you can use your
credit card to buy (same pay page, just look for credit card payment), most of credit/debit cards are accepted
without creating a Paypal account.
I didn't receive a confirmation email regarding my purchase,
what I should do ?
The confirmation email is sent
automatically to the email address provided at purchase (or
the one registered in your PayPal account if you use one).
Please make sure to review your "spam' or 'junk
mail' folder; our message may be filtered by mistake, if you
still have the problem, please contact us using our
contact form
(provide your name and product purchased).
I lost my message with the link to my account, can you send
it to me ?
If you lost your email with
confirmation and does not remember your login information,
please use our
contact form, we will send you
a message again as soon as is reviewed. Please provide your
name, date of purchase and product name.
I get an error message at the time of download a file, what
can I do ?
First, try again later, our server may
be temporarily overloaded or has a technical error (which is
detected in minutes and corrected). You can also try with a
different browser, some browsers does not connect well to
download files over a HTTP connection. We recommend you to
use:
Microsoft Explorer or AOL Explorer. If you still have the
problem, please use our
contact form and we will be
happy to find the solution.
I get invalid characters when importing the file into my
database, why ?
Our files are encoded in Unicode UTF-8,
the international multi-lingual format . You require to
configure your import software to read this format if it is
not recognized automatically.
The link to download the file does not work, why ?
The link to download files only works for 30 days after
purchase (monthly subscriptions), after this period is not
possible to download files unless you place a new order or
you have an annual subscription.
How often you update the data ?
Our database is
updated every day with new postal codes, regions, cities and
coordinates or any inconsistency. However this updates are
not reflected in the download files until next month version
so downloading the file every day won't reflect any change
until the next version is available.
Should I get the file in a CD or some other media ?
No. Our databases are available only for download. This
makes a immediate delivery and allow us to maintain of
prices low.
How precise are the geo coordinates in your files ?
The geo coordinates we provide are in decimal format
with a precision up to 14 decimal places, this makes a
precision of a few meters only from the physical point.
When the data level is a city the coordinates reflect the
center of the city (generally the historical center),
otherwise the geographical center of the city). Postal Codes records points to the centroid of the postal area, streets segment
level to the starting number of the street segment.
How can I calculate the distance between two points ?
The formula used is:
| Distance(A,B) = 6371 * ACos( Cos(LatA) *
Cos(LatB) * Cos(LngB - LngA) + Sin(LatA) * Sin(LatB)
) |
The resulting number is the distance in kilometers between
point A and B, if you require the result in miles (or other
distance measure) substitute the value 6371 which is the
aprox. ratio of the earth by its equivalent in your unit of
measure (which in miles is
3959).
The values of latitude and longitude should be provided in
radians: = degrees * PI/180.
How do I find the nearby locations to a geographical point ?
Having a Mapanet database you can search for locations
nearby in a ratio of X kilometers with the SQL command:
| SELECT CityName, 6371 * ACos( Cos(RADIANS(Latitude)) *
Cos(RADIANS(Latitude)) * Cos(RADIANS(Longitude) - RADIANS(Longitude))
+ Sin(RADIANS(Latitude)) * Sin(RADIANS(Latitude)) ) AS Distance
FROM [Table] ORDER BY Distance
|
- Latitude
and Longitude
should be provided by you as the central point of search.
- Table is the name of the database
table you used to store the Mapanet file.
- To limit the search to certain ration, add the clause WHERE for the
Distance result.
- To limit the number of results use the clause LIMIT X.
Can I re-distribute the database with my software or in my
website ?
You can use and distribute the content of our files in your
software application or website as long as the data is used
as part of the application for functionality. The direct
resale of this data is forbidden.
For more details please read the
Terms and Conditions.
I found a postal code that is not included in your file
Only codes pertaining to a geographical location (city, area,
district, bloc or street, etc.) are included in our database.
Some countries have postal codes for "administrative
offices" used to designate distribution offices, postal
offices, corporate offices, etc. This codes are not included
in our database as well as the ones designated as PO Box.
I found a missing postal code or with incorrect information,
what I should do ?
We work hard to maintain our
databases as accurate as possible. However if you find an
inaccuracy pleas let us know using our
contact form.
Once we confirm the data, we will send your a new file
version with the correction over our most recent file
version.
I would like to obtain a database from a country that you
don't provide right now
We are constantly adding
new countries to our database, please us our
contact form to request it,
this will help us to direct our effort in the future and
will reply you if the addition is possible and the timeframe.
I am not satisfied with my purchase, can I get a refund
?
You can always make a full revision of the data
at our site before making a purchase to know if the data
comply with your expectation, for that we offer all the
information in visible. For this reason, generally we don't
offer a refund policy. If for some reason you believe you
deserve it, please use our contact forma to let us know and
we will review your reasons and let you know if possible.
If you have any other question, please feel free to contact
us.
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